Refund policy

Last updated: 12 October 2026

Your consumer rights

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. Where applicable, you are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Services are also covered by statutory guarantees and the remedies available under applicable law.

This policy does not exclude, restrict or modify those rights or other rights that cannot lawfully be excluded. They apply to made-to-order, electrical, prototype, discounted and sale products as well as our other products.

Change of mind and customer ordering errors

We do not generally offer change-of-mind returns, exchanges or refunds, including for custom-made or made-to-order products, electrical components, ECUs, engine-management systems, conversion kits and prototypes. Please check the listing, selected configuration and vehicle fitment before ordering. Email us if you are unsure.

This restriction concerns change of mind or ordering errors made by the customer. It does not remove a remedy for faulty goods, an incorrect item supplied by us, inaccurate product information or a failure to meet an applicable consumer guarantee.

Discretionary returns: mirror kits and mirror mounts

We may consider change-of-mind returns for mirror kits and mirror mounts case by case. Email us within seven days of delivery to request approval. For these discretionary returns only, items must be unused, unfitted, complete and in their original packaging. Return postage is at the customer’s expense, using Australia Post unless we agree otherwise. Approval is subject to inspection and resaleable condition. These conditions do not apply to a statutory remedy for a defective product.

Faulty, damaged or incorrect goods

Email info@regalroverclassics.com with your order number, a description of the issue and photographs where available. Contacting us promptly helps us investigate transit damage, but there is no seven-day deadline that removes your statutory rights.

We may reasonably assess the product and installation to establish the cause and appropriate remedy. Damage caused by incorrect installation, wiring, configuration, tuning or misuse is distinct from a product defect; the fact that an item has been installed does not automatically remove your rights.

Please contact us before returning goods so we can arrange the assessment and return address. Where goods are confirmed faulty, we will meet reasonable return costs as required by law. Please retain your postage receipt.

Cancellations and refunds

Contact us as soon as possible if you need to cancel or change a made-to-order order. Any discretionary cancellation is assessed against work already completed and commitments already made; your statutory rights remain unaffected. Bespoke vehicle projects are governed by their separately agreed written scope and terms.

Once a refund is approved, we aim to process it to the original payment method within ten business days. Your payment provider may take additional time to display it.